Refund & Return Policy
Welcouch Refund & Return Policy
At Welcouch, your comfort and satisfaction come first. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund terms below.
Returns
-
You have 7 days from the date your order is delivered to request a return.
-
To be eligible for a return, your item must:
-
Be unused, unwashed, and in the same condition as received.
-
Be in its original packaging with all tags and accessories included.
-
-
To start a return, please contact our customer support team at [insert support email] within 7 days of delivery. We’ll provide step-by-step instructions on how to send your item back.
-
Return shipping costs are non-refundable unless the item arrives damaged or defective.
Refunds
-
Once your return is received and inspected, we’ll notify you by email.
-
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
-
If the returned item is damaged, defective, or incorrect, we’ll refund the full purchase amount, including original shipping costs.
Conditions & Exceptions
-
Returns requested after 7 days from delivery will not be accepted.
-
Items that are used, stained, or damaged after delivery are not eligible for a refund.
-
We reserve the right to decline returns that do not meet our policy requirements.
-
If you wish to cancel your order before it ships, please contact us immediately. Once the order has shipped, it must follow the return process.
How to Return an Item
-
Email our support team at [insert support email] with your order number and reason for return.
-
Our team will confirm eligibility and provide return instructions.
-
Securely pack the item in its original packaging and ship it using a tracked courier service.
-
Once we receive and inspect your return, we’ll process your refund if approved.
Contact Us
If you have any questions about our Refund & Return Policy, please reach out to our customer care team: